Infrastructure Operations & Maintenance

• Monitor and maintain physical and virtual server environments (Windows Server, VMware, Hyper-V).
• Support deployment, configuration, and management of Azure resources (VMs, storage, networking).
• Perform patching, backup verification, and health monitoring across hybrid infrastructure.
• Assist with configuration management and automation initiatives using PowerShell and scripting tools.
• Support on-premise infrastructure components, including DHCP, DNS, Group Policy, and file services.
• Maintain accurate system documentation, network diagrams, and operational records.

Cloud & Modern Workplace Management

• Assist in the administration of Microsoft 365, Azure Active Directory, and Intune environments.
• Manage user identities, groups, and access controls across on-prem and cloud directories.
• Support device management, compliance, and application deployment through Intune and Autopilot.
• Participate in initiatives to optimize collaboration, mobility, and endpoint security.

Incident & Problem Management

• Act as an escalation point for Field Engineers and Service Desk for infrastructure-related incidents.
• Troubleshoot and resolve server, network, and cloud service issues following ITSM standards.
• Contribute to root cause analysis and continuous improvement of recurring issues.
• Record all incidents and service requests in the ITSM platform (e.g., ServiceNow) with clear documentation.

Security, Compliance & Backup

• Support endpoint protection, system hardening, and security compliance checks.
• Apply system updates, patches, and configuration changes in line with change management procedures.
• Monitor backup jobs and disaster recovery systems, ensuring data integrity and restore readiness.
• Assist in enforcing policies related to access management, MFA, and security baselines.

Projects & Continuous Improvement

• Support infrastructure projects, migrations, and technology refreshes under senior engineer guidance.
• Participate in hybrid cloud integration, monitoring, and automation initiatives.
• Contribute to knowledge base articles and standard operating procedures (SOPs).
• Continuously develop technical expertise through training, certifications, and mentorship.

Education & Experience

• 2–4 years in a technical support, field engineering, or system administration role.
• Strong understanding of Windows Server, Active Directory, and Microsoft 365 environments.
• Experience with virtualization platforms (VMware or Hyper-V) and basic networking.
• Exposure to Azure, Intune, or other cloud platforms preferred.

Technical Competencies

• Windows Server administration (roles, GPOs, file permissions).
• Active Directory and Azure AD management.
• M365 and Intune administration for endpoint and user management.
• PowerShell scripting and automation fundamentals.
• Backup and recovery solutions (Veeam, Azure Backup, or similar).
• Networking fundamentals (VLANs, DNS, DHCP, VPN, firewalls).

Certifications (Preferred)

• Microsoft Certified: Azure Administrator Associate or M365 Modern Desktop Administrator.
• CompTIA Network+, Server+, or equivalent.
• ITIL Foundation or similar service management certification.

Soft Skills

• Strong analytical and troubleshooting skills.
• Team-oriented with excellent communication and documentation abilities.
• Self-motivated learner with a proactive attitude toward improvement.
• Ability to work under guidance yet take ownership of assigned tasks.

• Hands-on exposure to both cloud and traditional infrastructure technologies.
• Opportunity to grow into senior engineering or service owner roles.
• Work within a collaborative, technically skilled team environment.
• Support for certification and ongoing professional development.
• Competitive salary and benefits package.